Shipping & returns

Shipping

  • We currently ship to Austria and Germany. JAMES parcelsare delivered with the Austrian Post AG and Mail Boxes Etc.
  • Please give us some time to prepare your order for shipment. We usually ship orders within 48 hours, but some orders may take a little longer.
  • If your parcel has already been shipped but has not yet arrived, please first check if the parcel was dropped off in your neighborhood. If this is not the case and the shipping status has not changed for five days, please contactus.

Austria

We will ship your parcel within 3 business days. After shipping date, your order will arrive within the next 2-5 business days.

Shipping costs: € 4.90 .

Germany

We will ship your parcel within 3 business days. After shipping date, your order will arrive within the next 2-5 business days.

Shipping costs: € 8, – .

Returns

You can return your JAMES product to us within 14 days by exercising your right of withdrawal. To do so, please contact our customer support or send us a completed cancellation form directly. You will receive a return slip incl. Return label.

Your purchase amount will be credited within 14 days of receipt of your return – always according to the payment method you chose when placing your order.

Do you need help? Our team looks forward to your call! +43 463 504 197 4

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