Withdrawal

Date of the last update: 04/26/2021

Right of withdrawal

You have the right to cancel your contract with my JAMES Shop within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us (ilogs healthcare GmbH, Krone Platz 1, A-9020 Klagenfurt a. W., Msales@ilogs.care, T+43 463 504 197) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory. If you make use of this option, we will immediately send you (by e-mail) a confirmation of receipt of such revocation.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

The consumer does not have the right to withdraw from contracts for:
Waren, die nach Kundenspezifikationen angefertig werden oder eindeutig auf die persönlichen Bedürfnisse zugeschnitten sind.

Consequences of withdrawal

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden. We bear the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to your handling the goods in a way that is not necessary for testing the quality, characteristics and functionality of the goods.

Withdrawal form

If you want to cancel the contract, please fill out this formand send it back.

Do you need help? Our team looks forward to your call! +43 463 504 197 4

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